SATISFACTION GUARANTEE

We don’t just want you to be satisfied, we want you to be THRILLED with our products! Therefore, we have a 30-Day Return Policy and a 1-Year Warranty Policy.

RETURN POLICY

If you have questions or are unhappy with your product, please contact us and we will be happy to answer your questions or to arrange a Stylist call. If within 30 days, you need to return your product, please contact Customer Service so we can assist you. You will need your order number.

We are sorry, return shipping fees are not refundable. We are not responsible for any returns lost in transit.

All returned items must be shipped exactly as they are packaged, with all accessories and any free gifts with purchase included. We recommend that liquid and aerosol hair care products be placed in a sealed plastic bag prior to returning the item.

No returns will be processed after 30 days. The 30 days is calculated from the date of receipt which is based on the UPS delivery date and is recorded in the UPS tracking system.

For electronic tool returns only:  Your return will be processed and a 15% handling fee will be deducted from your return.

The return/exchange processing period is approximately 5 business days after your return is received.

Once received, we will send an email confirming the receipt and processing of your return or exchange request.

EXCLUDED FROM RETURNS

Due to their personal nature, all Wrap Ups, Half Ups, brushes and combs are not refundable and are excluded from any return or warranty policy.

Due to the nature of the Beachwaver Deep Dive items being drastically reduced in price, all Beachwaver Deep Dive items are final sales and not eligible for return or refund. Nonetheless, our 1-Year Warranty does apply.

We cannot provide refunds or returns for products purchased from other retailers. Only products purchased on Beachwaver.com.au may be returned, exchanged or refunded.

We reserve the right to limit returns if we have reason to suspect misuse such as excessive returns, reseller activities or fraud.

A FINAL WORD

At The Beachwaver Co.® we want you to be thrilled with our tools. We want you to look and feel beautiful. We believe in the quality of our tools and test each iron thoroughly. We welcome your feedback and in the event of any problem, we welcome the opportunity to make it right!

Please contact Customer Service for return instructions.

Please visit the Warranty Policy page for Warranty details.