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FAQ

How can I achieve different style curls with the Beachwaver® Pro ?

This chart shows how to achieve different styles depending on how you hold the Beachwaver®Pro.

When will I receive my new Beachwaver®Co items?
Your products will ship 3-4 business day after the payment is confirmed. 

What if I have a question about my Beachwaver®Co item?

We are here to help. If you have any questions or concerns about your new purchase, please contact CustomerService@beachwaver.com and someone will get back to you as soon as possible.

What is your return policy?
We stand behind our products 100% and have researched every aspect of our tools. If for any reason, you have any questions about your purchase, please contact us at CustomerService@beachwaver.com. We want you to be thrilled with your purchase, so we will do everything we can! We offer a 1 year warranty policy for manufacturers defects. Follow the link here to view our Return Policy.

How do I register for my warranty?
To register your product, please email customerservice@beachwaver.com and include the following information in the email:

1. Your name, address, email and phone number
2. Your proof of purchase, including date and location purchased. Include a picture of the receipt or a copy of an email confirmation. To be eligible for protection under the Warranty, you must have purchased your tools from Beachwaver.com or from an authorized reseller.

Your tool will be registered once you receive a confirmation email from the Customer Service department. You must register your tool within 14 days of purchase in order to be eligible for protection under the Warranty.

Does anyone see the information that I enter on the site to purchase?
We guard your privacy very carefully. No one has access to your personal information. For further information on our Privacy Policy, check it out here.

Do the heat styling tools work internationally?

This Beachwaver® Pro's outlet works only in Australia and New Zealand. Do not attempt to alter the outlet. Do not use any device with a converter. 

Do you ship internationally?
This version of the Beachwaver®Pro is shipping only to Australia and New Zealand. See below for other international locations

Canada
For orders in Canada please see the below authorized retailers: 
https://www.planetbeauty.com/
https://www.birchbox.ca
We are also located in all Canadian Bed Bath & Beyond locations.
USA
For orders shipping to the USA please visit: https://beachwaver.com/

 

What are the contest rules for a giveaway? 
We sometimes do giveaways on social media. Follow us @sarahpotempa and @thebeachwaver for details on each specific contests.

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